1. Scope of Application
This applies to all guests using the hotel's guest rooms, lobby, corridors, and all other facilities on the premises.2. About your stay and use
① General Accommodation Information(1) Please check the evacuation route map posted on the back of the guest room entrance door.
(2) In the event of a fire, earthquake, power outage, etc. at this hotel, please follow the instructions of the nearest staff member and the announcements made over the hotel's public address system.
(3) Please refrain from having anyone other than registered guests stay at the property.
(4) Please note that long-term stays do not create any legal rights regarding residency.
(5) We will refuse accommodation to minors who are staying alone without parental permission. In addition, we ask that guests who may cause trouble and anxiety to other guests due to mental or physical weakness, drug use, alcohol consumption, etc., and who lose their reason, refrain from staying with us.
② Room key(1) When you leave your room during your stay, please make sure to lock it. You are responsible for managing the key we have given you carefully and take care not to lose it or have any accidents.
(2) When using the hotel's restaurants and bars, please present your key when signing the bill.
(3) When you are in your room or sleeping, please be sure to lock the door guard. If someone knocks on your door, open the door with the door guard still locked, or check through the peephole. If you suspect the person is an intruder, please contact the front desk.
③ Number of guests in the room and cleaning service for consecutive nights(1) Using a room with more occupants than specified in the accommodation contract is prohibited. If this is discovered, additional charges and penalties will be applied.
(2) In order to maintain a comfortable and hygienic environment, we will perform a regular cleaning of your room once every three days of your stay (please note that we cannot accept requests to decline this service).
④ Visitors(1) Please meet with visitors after 9 p.m. in the lobby.
⑤ Items left in our care / baggage(1) Unless otherwise specified, the storage period for items entrusted to us will be as follows. Items that have exceeded the storage period will be treated as if there is no intention to retrieve them, in accordance with the law.
- Items left with outpatients at the front desk: 1 month
- Items stored in the cloakroom: 1 month
(2) We cannot accept packages that are paid for by the recipient, shipped on delivery, refrigerated or frozen goods, hazardous materials, or packages that have not been notified in advance.
⑥ Lost and found items (items left behind)(1) Please be aware that lost items will be kept for 7 days, including the day of discovery, and then handed over to the nearest police station.
(2) Please be aware that lost food and beverages will be disposed of appropriately on the same day, regardless of their expiration date, for the sake of hotel hygiene management.
⑦ Payment(1) Payment for services may be made in cash, vouchers, traveler's checks, accommodation vouchers, credit cards, or any other form of payment approved by the hotel.
(2) Please be aware that a deposit may be required upon your arrival.
(3) If we request payment for any charges during your stay, please pay each time. Please note that if payment is not received after the hotel requests it, you may be required to vacate your room.
(4) If payment is to be received from someone other than the guest, and payment is not received by the specified date, we will directly request payment from the guest.
(5) We do not reimburse customers for purchases made at stores not operated by our hotel or for purchases made outside the hotel.
(6) In addition to statutory taxes, we charge a 10% service fee on the bill, so we respectfully decline any gratuities.
3. Prohibitions
Please refrain from any behavior that may disturb other guests while inside the hotel.① The following items are not allowed in the corridors and guest rooms.
(1) Animals, birds, and other pets in general (excluding service animals)
(2) Those that emit an extremely foul odor
(3) An excessively large quantity of goods
(4) Firearms, swords, drugs, or other items that are not legally permitted to be possessed.
(5) Any other items that are deemed to threaten the safety of other guests
② Using open flames, candles, or other heating or cooking equipment in guest rooms or corridors without permission, or cooking in guest rooms.
③ Gambling, intimidating behavior, disruptive conduct, or any actions or words that cause offense or inconvenience to other customers (including noise).
④ Leaving the room while wearing nightwear, slippers, etc.
⑤ Bringing drones or other small unmanned aircraft into the hotel premises, inside the building, or around guest rooms without permission, and flying or taking photographs.
⑥ Taking photographs for commercial purposes without permission, or taking unauthorized photographs of other customers or staff, or live-streaming or posting videos of them.
⑦ Engaging in activities such as advertising, distributing promotional materials, selling goods, and soliciting.
⑧ Attaching foreign objects to buildings or facilities within the hotel, or performing any modifications that alter their current state.
⑨ Smoking (including e-cigarettes and heated tobacco products) outside of designated areas of the hotel.
⑩ Using guest rooms for purposes other than accommodation, such as commercial activities, offices, or parties, without permission.
⑪ Moving furnishings in a guest room, or making alterations or modifications to a guest room without permission.
⑫ Taking personal belongings from the guest room outside the guest room.
⑬ Entering private spaces, machine rooms, or other facilities not intended for customer use.
*If smoking occurs outside of designated areas, or if the guest room is significantly soiled or damaged, we will charge you for actual costs (from 50,000 yen) as compensation for damages (special cleaning fees, repair fees, compensation for room sales suspension, etc.).