FAQ ​

Check-in is from 3 PM onwards, and check-out is by 12 PM.
*This may vary depending on the plan.

That's fine. Please contact us if you will be checking in after 10 PM, or if there is a significant change to your previously scheduled arrival time.

Availability depends on room vacancies. Additional charges apply for 3 hours (30%), 5 hours (50%), and over 5 hours (100%).

Upon arrival, please complete the payment process using one of the following methods.
- For credit card payments: We will register your card information.
・For cash payments: We will require a deposit equivalent to 150% of the accommodation fee, which will be settled upon check-out.
*Excluding cases where payment is made by credit card in advance.

Children can stay free of charge by sharing a bed with their parents.
*One child is allowed to share a bed with an adult per bed.
*If a child uses one bed, the same rate as an adult will apply.
*Extra beds are not available for children sleeping in the same bed as their parents.

Yes, we will provide them free of charge. However, quantities are limited, so please contact us in advance if you need them.

We do not charge for preschool-aged children.
Children of elementary school age will be charged the child rate.
The adult rate applies to those aged 13 and older.

Yes. Please contact the hotel directly regarding availability and reservations.

Yes. We have rooms that are designed with your comfort in mind, including the width of the hallways and the size of the bathroom and toilet. The room in question is "The Gallery Deluxe Twin".

We regret that we cannot allow pets to stay with us.

Yes. All rooms are non-smoking. If you wish to smoke, please use the smoking room on the 1st floor or the smoking area at the rooftop.

We kindly ask that you refrain from visiting our store wearing flip-flops or, for men, only a tank top.

A 50% cancellation fee will be charged for cancellations made within two days of the reservation date. Please see the accommodation terms and conditions for details.

We can store your luggage at the front desk.

[For hotel guests only]
Only hotel guests are permitted to use the commercial parking lot within the Yokohama Building.
Please note that advance reservations are required at least one day in advance.
Please note that we are unable to make arrangements on the day of service.
- Operating hours: 14:00 to 13:00 the following day (Vehicles cannot enter or exit the parking lot between 23:00 and 7:00)
- Rate: 3,000 yen per night (tax included)
-If you exceed the allotted time, you will be required to pay the same fee again.
-If you wish to make this request, please contact the hotel in advance.
-Due to limited parking spaces, we apologize if the parking lot is full.
-This parking lot is a shared facility for the commercial building.
Therefore, our hotel cannot assume any responsibility for accidents, theft, damage, etc. that occur in the parking lot.

We offer sofa beds or extra beds for an additional charge, but please note that this may not be possible for all room types.
Rates vary depending on the date of your stay, so please contact us for details.

Wireless internet access is available in all rooms (free of charge).

We are not currently accepting reservations. Please wait for further announcements regarding the restaurant reservation start date on our website and Instagram.
Instagram: https://www.instagram.com/maritimehotel_yokohama/

Weekday banquets: We accept reservations from the beginning of the month, two years in advance.
For holidays (Saturdays, Sundays, and public holidays), we accept reservations from the beginning of the month, two months in advance, excluding evening slots.

Please note that parking is at your own expense at the Yokohama Building next to the hotel's main building or at a nearby coin-operated parking lot.

We can accommodate both small and large groups. We also accept reservations for private venue rentals for exhibitions, conferences, and other events, so please feel free to contact us for more information. Reservations can be made via email or LINE.

Smoking is prohibited. You will be directed to the smoking room.

We accept reservations at any time. However, some venues may not be available depending on the status of the banquet on the day, so we recommend contacting us in advance.

Yes, it is possible. As a general rule, we allow a provisional booking period of approximately one week from the date of your request. There is no cancellation fee during this period.

Changes to the number of participants can be made up to 3 business days before the event. For changes of 10 or more people, please inform us at least 2 weeks before the event due to food procurement arrangements.

Cancellation fees will apply starting 90 days prior to the date of use. For further details, please refer to the banquet regulations provided at the time of contract.

We offer various layouts to suit your needs, including seated, standing, and classroom-style formats. We are also flexible in accommodating your requests regarding entertainment and performances, so please feel free to contact us.

Yes, we can accommodate your request. We will ask for details about your allergies in advance and prepare a separate menu for customers with allergies. Please feel free to discuss any requests, such as vegetarian or vegan dietary restrictions.