Accommodation Terms and Conditions

Scope of application

Article 1

The accommodation contract and related agreements concluded between this hotel and its guests shall be governed by these terms and conditions. Matters not stipulated in these terms and conditions shall be governed by laws and regulations or generally established customs.
If the hotel agrees to special terms and conditions within the limits permitted by law and custom, those special terms and conditions shall take precedence over the provisions of the preceding paragraph.

Application for accommodation contract

Article 2

Those wishing to make a reservation at this hotel are required to provide the following information to the hotel.
(1) Name of guest

(2) Date of stay and estimated time of arrival

(3) Accommodation charges (in principle, based on the basic accommodation charges listed in Appendix 1)

(4) Other matters that the hotel deems necessary
If a guest requests to extend their stay beyond the date specified in item 2 of the preceding paragraph, the hotel will treat this request as a new application for a new accommodation contract at the time the request is made.

Formation of accommodation contract, etc.

Article 3

The accommodation contract shall be concluded when the hotel accepts the application described in the preceding article. However, this shall not apply if the hotel proves that it did not accept the application.
When a lodging contract is concluded pursuant to the provisions of the preceding paragraph, you will be required to pay a deposit determined by the hotel, up to the amount of the basic lodging fee for the lodging period (or 3 days if the lodging period exceeds 3 days), by the date specified by the hotel.
The deposit will first be applied to the accommodation charges that the guest is ultimately required to pay. If circumstances arise that require the application of Articles 6 and 18 (or 19), the deposit will be applied to the penalty fee first, followed by compensation for damages. Any remaining balance will be refunded when the charges are paid in accordance with Article 14.
If the deposit specified in paragraph 2 is not paid by the date designated by the hotel in accordance with the provisions of that paragraph, the accommodation contract shall become invalid. However, this applies only if the hotel has notified the guest of the deposit payment deadline.

Special agreement waiving the requirement for payment of an application fee.

Article 4

Notwithstanding the provisions of Article 2, Paragraph 2, the hotel may agree to a special agreement that waives the requirement to pay the deposit specified in the said paragraph after the contract has been concluded.
If, upon accepting an application for accommodation, the hotel does not request payment of the deposit specified in Article 2, Paragraph 2, or does not specify a payment deadline for said deposit, it will be treated as if the special agreement in the preceding paragraph has been agreed upon.

Refusal to conclude accommodation contract

Article 5

This hotel may refuse to enter into a lodging contract in the following cases:

(1) When the accommodation application does not conform to these terms and conditions.

(2) When there are no rooms available due to full occupancy.

(3) When it is deemed that a person seeking accommodation may engage in conduct that violates laws and regulations, public order, or good morals in connection with their stay.

(4) When it is clearly recognized that the person seeking accommodation is a patient with a specified infectious disease as defined in Article 4-2, Paragraph 1, Item 2 of the Hotel Business Act.

(5) When violent demands are made in relation to accommodation, or when specific demands (demands for burdens exceeding a reasonable scope) as defined in Article 5, Paragraph 1, Item 3 of the Hotel Business Act are made.

(6) When a person seeking accommodation makes a request to the hotel or its employees that constitutes customer harassment (in accordance with the guidelines set by the hotel) or that significantly hinders the provision of services to other guests.

(7) When it is not possible to provide accommodation to a person who is seeking lodging due to a natural disaster, malfunction of the facility, or other unavoidable circumstances.

(8) When the person seeking accommodation is a member of an organized crime group, an organized crime group member, an organized crime group-related organization or person, or any other antisocial force.

(9) When the person seeking accommodation is a yakuza or a corporation or other organization whose business activities are controlled by a yakuza member.

(10) When the person seeking accommodation is a corporation and one of its officers is a member of an organized crime group.

(11) When a person seeking accommodation is intoxicated or behaves in an extremely abnormal manner, and is deemed likely to cause trouble to other guests (when the circumstances fall under the prefectural ordinance ordinance ordinance ordinance ordinance ordinance ordinance or an ordinance ordinance of a city designated by the prefecture, based on the provisions of Article 5, Paragraph 1, Item 4 of the Hotel Business Act).

Guest's right to terminate the contract

Article 6

Guests may cancel their reservation by notifying the hotel.
If a guest cancels all or part of their accommodation contract due to reasons attributable to them (excluding cases where the hotel has specified a payment deadline for the deposit in accordance with Article 3, Paragraph 2, and the guest cancels the accommodation contract before that payment), the hotel will charge a cancellation fee as specified in Appendix 2. However, this applies only if the hotel has agreed to a special agreement under Article 4, Paragraph 1, and has informed the guest of their obligation to pay a cancellation fee if they cancel the accommodation contract when agreeing to that special agreement.
If a guest does not arrive by 10:00 PM (22:00) on the day of their stay without contacting the hotel (or one hour after the specified arrival time if an arrival time was provided in advance), the hotel may consider the reservation to have been canceled by the guest.

Our hotel's right to terminate the contract

Article 7

This hotel reserves the right to cancel your accommodation contract in the following cases:
(1) When it is deemed that a guest may engage in or has engaged in any act in connection with their stay that violates laws and regulations, public order, or good morals.

(2) When it is clearly recognized that the guest is a patient with a specified infectious disease as defined in Article 4-2, Paragraph 1, Item 2 of the Hotel Business Act.

(3) When it is not possible to provide accommodation due to force majeure such as a natural disaster.

(4) When violent demands are made in relation to accommodation, or when burdens exceeding a reasonable scope are requested (including when a person seeking accommodation makes a specific demand as defined in Article 5, Paragraph 1, Item 3 of the Hotel Business Act).

(5) When a guest engages in customer harassment (in accordance with the guidelines set by the hotel) or makes a request that significantly hinders the provision of services to other guests.

(6) When the person is a gang, a gang member, a gang-related organization or person, or any other anti-social force.

(7) When the corporation or other organization is controlled by a yakuza group or its members.

(8) When a corporation has an officer who is a member of an organized crime group.

(9) When a guest is likely to cause trouble to other guests due to intoxication or other reasons, or when a guest engages in conduct that causes significant trouble to other guests (when this falls under the grounds specified by prefectural or municipal ordinances designated by the prefecture, based on the provisions of Article 5, Paragraph 1, Item 4 of the Hotel Business Act).

(10) When smoking in a guest room, vandalizing fire safety equipment, bringing in, flying or photographing with unauthorized drones or other small unmanned aircraft on the premises, within the hotel, or around guest rooms, or when failing to comply with any other prohibited items in the hotel's rules of use.
If our hotel cancels the accommodation contract based on the provisions of the preceding paragraph, we will not charge the guest for any accommodation services that have not yet been provided.

Accommodation registration

Article 8

Guests are required to register the following information at the hotel's front desk (or through the pre-check-in system, etc.) on the day of their stay.
If a guest wishes to pay the charges stipulated in Article 14 using methods other than currency, such as traveler's checks, accommodation vouchers, or credit cards, they must present these in advance at the time of registration as described in the preceding paragraph.

Management of electronic keys, etc.

Article 9

If this hotel provides guests with an electronic key (including wallet keys, etc.) or PIN code (hereinafter referred to as "electronic key, etc.") that can be used with a smartphone or other device, the guest shall be solely responsible for strictly managing it.
The hotel assumes no responsibility whatsoever for any damages resulting from the loss, theft, or damage of a guest's device, malfunction or battery failure of the device, or the transfer, lending, or disclosure of electronic keys, etc., to a third party.
If damage occurs to the hotel or a third party due to the leakage of electronic keys or other information caused by the guest's negligence, the guest shall compensate for such damage.

Guest Room Usage Time

Article 10

Guests may use their hotel rooms from 3:00 PM until 12:00 PM the following day. However, for consecutive stays, guests may use the room all day, excluding the arrival and departure days.
Notwithstanding the provisions of the preceding paragraph, this hotel may allow the use of guest rooms outside the hours specified in that paragraph. In this case, the following additional charges will apply.
(1) For stays exceeding 3 hours, 30% of the room rate will be charged.

(2) For stays exceeding 3 hours but less than 5 hours, 50% of the room rate will be charged.

(3) For stays exceeding 5 hours, 100% of the room rate will be charged.

Room cleaning during consecutive stays

Article 11

If the hotel has separately established cleaning policies for rooms occupied consecutively by guests (e.g., eco-cleaning, no-cleaning policy), guests shall abide by those policies.
Notwithstanding the provisions of the preceding paragraph, the hotel will perform routine cleaning of guest rooms once every three days for the purpose of maintaining hygiene and room management. Guests may not refuse this cleaning.
The hotel reserves the right to enter and inspect/clean guest rooms at any time, regardless of the above schedule, if deemed necessary.

Restrictions on the use and number of guests in guest rooms

Article 12

Guests are prohibited from inviting or allowing anyone other than registered hotel guests into their rooms.
Guests may not use a room in excess of the maximum occupancy specified in their accommodation contract. If it is discovered that the occupancy has been exceeded, the hotel will charge an additional fee and a penalty based on the regular accommodation rate.
Parties, banquets, small gatherings, and any other activities that cause noise or significant disturbance to neighboring rooms are prohibited in guest rooms.
If you violate any of the provisions of the preceding paragraphs, the hotel may immediately terminate the accommodation contract and request that you leave. In this case, no refund of the accommodation fee already received will be given, and if any equipment is damaged or special cleaning is required, you will be required to compensate for the full amount.

Compliance with usage rules

Article 13

Guests are required to abide by the rules and regulations set forth and posted within the hotel while on the premises.

Payment of fees

Article 14

The breakdown of accommodation charges and other fees payable by guests, and the method of calculation, are as set forth in Appendix 1.
The accommodation charges and other fees mentioned in the preceding paragraph shall be paid at the front desk upon the guest's departure or when requested by the hotel, using currency or other methods acceptable to the hotel, such as traveler's checks, accommodation vouchers, or credit cards.
Even if a guest chooses not to stay in a room after the hotel has provided it and made it available for use, the accommodation fee will still be charged.

Our hotel's responsibility

Article 15

This hotel will compensate guests for any damages incurred in the performance of or due to non-performance of the accommodation contract and related agreements. However, this does not apply if the damage is not attributable to the hotel.
Our hotel displays a fire safety mark indicating compliance with fire safety regulations. Furthermore, to prepare for any potential fires or other emergencies, we are insured under a hotel liability insurance policy.

What to do when we are unable to provide the contracted room?

Article 16

If this hotel is unable to provide a guest with the room they have contracted, it will, with the guest's consent, arrange alternative accommodation under the same conditions as far as possible.
Notwithstanding the provisions of the preceding paragraph, if this hotel is unable to arrange alternative accommodation, it will pay the guest compensation equivalent to the cancellation fee, and this compensation will be applied to the amount of damages. However, if the inability to provide a room is not attributable to the hotel, no compensation will be paid.

Handling of deposited items, etc.

Article 17

If any loss, damage, or other harm occurs to items, cash, or valuables deposited with the front desk by a guest, the hotel will compensate for the damage unless it is due to force majeure.
If any items, cash, or valuables brought into the hotel by a guest and not deposited with the front desk are lost, damaged, or otherwise harmed due to the hotel's willful misconduct or negligence, the hotel will compensate for the damage. However, for items whose type and value were not declared in advance by the guest, the hotel will compensate for the damage up to a maximum of 150,000 yen.

Storage of guests' luggage or personal belongings

Article 18

If a guest's luggage arrives at the hotel prior to their stay, we will only be responsible for its safekeeping if we have agreed to it beforehand. The luggage will be handed over to the guest when they check in at the front desk. However, we cannot accept packages that are collect on delivery, shipped COD, contain refrigerated or frozen goods, dangerous goods, or packages that have not been notified in advance.
If a guest leaves luggage or personal belongings behind at the hotel after checking out, and the owner is identified, the hotel will contact the owner and request their instructions. However, if the owner does not provide instructions or cannot be identified, the items will be stored for seven days, including the day of discovery, before being handed over to the nearest police station. (Note: Food, beverages, magazines, and items that pose a hygiene risk may be disposed of on the day of discovery.)
In the cases described in the preceding two paragraphs, the hotel's responsibility for the safekeeping of guests' luggage or personal belongings shall be governed by the provisions of Article 1, paragraph 1 in the case of paragraph 1, and by the provisions of Article 1, paragraph 2 in the case of the preceding paragraph.

Parking responsibility

Article 19

This hotel assumes no responsibility whatsoever for parking management, and parking must be done in accordance with the terms and conditions of the building in which the hotel is located.
If guests use the parking lot of the building where our hotel is located, regardless of whether or not they entrust their vehicle keys to us, the building is only providing the parking space and does not assume any responsibility for the management of the vehicle.
However, if damage occurs to the parking lot due to the intentional act or negligence of the building where the hotel is located, the matter will be handled in accordance with the building's terms and conditions.

Guest responsibilities and disclaimers

Article 20

If the hotel suffers damage due to the intentional act or negligence of a guest, the guest shall compensate the hotel for such damage.
Guests are responsible for their own use of the internet communication service within the hotel. The hotel assumes no responsibility for any damages incurred by users as a result of service interruptions due to system failures or other reasons while using the internet communication service.
If a guest engages in any conduct deemed inappropriate by the hotel regarding the use of internet communication services, or if commercial photography is conducted within the hotel premises or guest rooms without the hotel's prior permission, or if photography, live streaming, or video posting to the internet is carried out without the consent of other guests or hotel employees, the guest will be required to compensate the hotel or any third party for such damages.

Appendix 1: Method for Calculating Accommodation Charges, etc. (Related to Article 2, Paragraph 1 and Article 14, Paragraph 1)

item	breakdown
Accommodation rates	① Basic accommodation fee (room rate, or room rate + food and beverages such as breakfast) ② Service charge (① x 10%)
Additional charges	③ Food and beverages (additional charges such as breakfast) and other usage fees ④ Service charge (③ × 10%)
tax	Consumption tax, etc. (If tax laws are amended, the amended provisions shall apply.)

Appendix 2 Penalties for breach of contract (related to Article 6, Paragraph 2)

The method for calculating the penalty fee will be as follows, depending on the number of contracted rooms and the date on which the termination request was received:

1. Individual booking (1 to 4 rooms)

No-show	On the day	The day before	2 days ago
100%	100%	80%	50%

* Cancellations made up to 3 days prior to the reservation date will not incur any cancellation fees. 2. Group reservations (5 rooms or more)

No-show	On the day	The day before	2 days ago	7 days ago	14 days ago	30 days ago	60 days ago
100%	100%	100%	80%	50%	30%	20%	10%

Note 1: The "%" represents the ratio of the cancellation fee to the basic accommodation fee.

Note 2: If the contract period is shortened, a penalty fee equivalent to one day's worth of the first day will be charged, regardless of the number of days shortened.